WMATA | MetroAccess Paratransit (2024)

• MetroAccess maximum fares are now capped at $4.50 per trip. For more information on the fare change, refer to theMetroAccess Customer Guide.
• MetroAccess 30-minute pick-up windows will start at the scheduled pick-up time. Customers should always be ready for pick-up at the beginning of the pickup window. For more information on the pick-up window change, refer to theMetroAccess Customer Guide.

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• MetroAccess customers can expect to pay up to $4.50 per trip.
• If the fastest, fixed-route, equivalent trip is a locally-operated transit service whose base fare is less than $2.00, MetroAccess customers can expect to be charged under $4.50.
• For more information on the fare change, refer to theMetroAccess Customer Guide.

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• Web Booking
  • Tutorial Guide
• Customer Guide
  • Listen to audio version
  • En español - Guía del cliente
• Essential Policies Brochure
  • En español - Reglas Esenciales

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Web Booking

All MetroAccess customers can use the "Web booking site" link below to book or cancel their trips online. If you need help booking your trip online, please download ourWeb Booking Tutorial to assist you in stepping through the process.

If you are new to MetroAccess, or haven't used the web booking service recently, please click on the Enrollment link to establish access for this service. You will need to provide your MetroAccess ID, date of birth, and a valid email address so you can receive a unique link to complete the Enrollment process and set up your password.

If you have questions or need assistance with the "Enrollment" process, please contact Metro Office of Eligibility Certification and Outreach at 202-962-2700 or via email atEligibility@wmata.com.

• Web booking site
• Web booking tutorial

By Telephone

MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative (TTY 301-588-7535).

To confirm or cancel a trip, you can speak with a customer service representative or you can use ourautomated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.

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MetroAccess EZ-Pay allows customers to prepay their fares with a credit or debit card by phone or online. For more information and step-by-step instructions on how to use EZ-Pay, go toMetroAccess EZ-Pay.

• FAQ – EZ-Pay Phone Deposits Error – Deposits made after April 18th

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Your safety is our priority

• In case of threatening or disruptive behavior aboard the MetroAccess vehicle or in an emergency, the vehicle operator can call the Operations Control Center using a radio to request help.
• For your safety and security, MetroAccess vehicles feature audio and video recording while carrying customers.
  • Recordings are used for:
    • Vehicle operator support
    • Safety analysis
    • Claims, litigation, subrogation and similar responses
  • Video access is used to:
    • Aid Metro Transit Police after a call for help is made
    • Enable MetroAccess management to review potential unsafe situations
• Quality assurance personnel monitor vehicle operations to ensure operators follow safety rules.

Safety is a shared responsibility.

Help us keep MetroAccess safe by following these safety tips:

• Partner with the MetroAccess driver on safety - follow their instructions.
• Allow the driver to escort you (take their arm for balance) or walk nearby and alert you to hazards along the path of travel.
• Know your limits - bring a Personal Care Attendant (PCA) along if:
  1. You need someone's support when using stairs or walking to/from the vehicle.
  2. You do not want to be left alone at the drop-off location.
• Ensure that your personal / mechanical devices (ex. wheelchair, scooter, oxygen) operate without driver intervention.
• Keep your mobility aid in good working order.
• Be able to operate your power chair safely.
• Ensure that brakes operate as designed.
• Make sure privately-owned ramps, sidewalks, and walkways are maintained and clear of obstructions, snow and ice.
• Ambulatory customers using the lift should use hand rails for safe boarding.

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• Monthly operations performance report, FY 2025
  
• Monthly operations performance report, FY 2024
• Monthly operations performance report, FY 2023
• Monthly-operations performance report, FY 2022
• Monthly operations performance report, FY 2021
• Monthly operations performance report, FY 2020
• Monthly operations performance report, FY 2019
• Monthly operations performance report, FY 2018
• Monthly operations performance report, FY 2017
• Monthly operations performance report, FY 2016
• Monthly operations performance report, FY 2015
• Monthly operations performance report, FY 2014

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